Back in action: Atlantic City casinos go all out to give guests safe entertainment options


When information of the unfold of the coronavirus grew ever extra dire in early March, each enterprise in New Jersey was impacted. 

However for the Atlantic Metropolis on line casino trade, the information at first was particularly merciless. 

Social distancing has been enforced at Atlantic Metropolis casinos since they reopened July four weekend. Photograph courtesy of Borgata

The South Jersey tourism vacation spot was about to reap the advantages of enormous gatherings for the annual NCAA males’s basketball “March Insanity” event, with a second 12 months of authorized sports activities betting at every on line casino within the wake of a mid-2018 U.S. Supreme Court docket ruling that opened the door for such authorized playing wherever within the United States. 

Past that, the spring and summer season have all the time served because the bellwether months for the casinos ever since Resorts Casino Resort opened its doorways in 1978 as the primary on line casino exterior of Nevada. 

However, because the calendar turned to fall, for a wide range of causes the town’s on line casino trade held up higher than most in New Jersey within the wake of the devastating results of the pandemic. 

“All the operators form of have been capable of activate a dime and react to a number of the shifting goalposts,” Caesars govt Jim Ziereis stated throughout a Stockton College-led panel referred to as “The Jersey Shoreview: Fall Tourism and Enterprise Panel Dialogue.” 

These “shifting goalposts” included a sudden order from Gov. Phil Murphy for all 9 casinos to shut as of Monday night, March 16. 

“I bear in mind chatting with somebody on that Saturday night time who was questioning if a closing was actually imminent  and then similar to that, it was,” Ocean Casino Resort CEO Terry Glebocki stated. 

Hand sanitation stations have develop into commonplace at Atlantic Metropolis casinos in adhering to state pointers since they reopened. Photograph courtesy of Borgata

However Glebocki famous that the casinos all benefited from the truth that state laws have lengthy required emergency on line casino closing planning for events similar to Superstorm Sandy. So, the parameters already have been in place, at the least. 

Nonetheless, the casinos needed to deal with closures for half of March in addition to all of April, Might and June. 

It turned out to be lucky that the Legislature in Trenton, in contrast to most within the United States, permits casinos to supply each on-line on line casino gaming (since 2013) and cell sports activities betting (since 2018). 

So, within the second quarter of 2020, the casinos have been capable of salvage $276.1 million in revenues  primarily from on-line on line casino play, since main professional sports activities have been sideline for many of that interval. 

That pales, after all, compared to the $826 million these casinos collected within the second quarter of 2019. However industrial casinos in states similar to neighboring New York obtained nothing in any respect in that span, as a result of they don’t enable for supplementary on-line gaming assets. 

The casinos’ cell sports activities betting companions improvised instantly starting in mid-March, gaining some success in attracting sports-hungry bettors to attempt wagers on Ukrainian and Russian table tennis in addition to soccer and ice hockey in Belarus. 

Desk tennis  a wealthy man’s “ping pong”  proved interesting due to the fast-paced nature of the sport and the rising reputation of “in-game betting” that allowed for dozens to a whole lot of wagers in the middle of a single match. 

However Atlantic Metropolis casinos proceed to look to brick-and-mortar, in-person playing as their monetary bread and butter  and that motion didn’t resume till July four weekend. 

“I used to be anxious to get reopened,” stated Glebocki, whose “interim CEO standing was eliminated solely two months earlier than her on line casino needed to shut. “But it surely was useful to see how casinos in different states have been dealing with the disaster. 

“And once we reopened, we did it cautiously,” added Glebocki, who stated that Ocean’s doorways truly reopened a number of hours forward of the official announcement in an effort to keep away from probably harmful traces. Different casinos did the identical. 

A kind of sudden “goalposts” was the state’s requirement for a lot plexiglass. Glebocki stated that her on line casino had centered on face masks, shields and protecting gear  with plexiglass at first being in brief provide. 

“We discovered methods to be versatile,” Glebocki statedof these hectic days surrounding reopening. 

“We have been shocked by the outcomes. Once we obtained by way of July, we realized that this was working,” Glebocki stated. “Our objective each week since then has been to seek out one or two new issues so as to add for our company.” 

Face masks, shields and protecting gear, together with plexiglass, are a precedence to make sure the well being and security of company and workers. Photograph courtesy of Borgata

July and August, in the meantime, introduced the casinos $649.6 million in revenues  nearly similar to the $656.three million in August/September 2019. The 2020 figures embody simply over $175 million from on-line on line casino gaming. 

These figures are much more spectacular contemplating that when the casinos did reopen  all however Borgata, which waited three extra weeks, welcomed patrons on July four weekend  there was no indoor eating till September. That capability equally was capped at simply 25% capability thereafter. 

That induced casinos to develop into extra artistic all summer season, with outdoor beer gardens and leisure that also needed to adhere to mask-wearing and social distancing pointers. 

Over at Resorts  the first Atlantic Metropolis on line casino, relationship again to 1978  CEO Mark Giannantonio stated that the positioning’s Italian restaurant, Capriccio, added a veranda and eight heaters together with a transparent, vinyl awning. 

The aim was to increase the “outdoor” eating season whereas nonetheless offering ocean views. 

“That wasn’t one thing we had beforehand deliberate, nevertheless it has labored out effectively,” he stated. 

Resorts On line casino Resort’s Italian restaurant, Capriccio, added a veranda and eight heaters together with a transparent vinyl awning for eating outdoor. Photograph courtesy of Resorts On line casino Resort

Hard Rock CEO Jim Allen stated on his on line casino’s reopening day that he benefited from seeing how earlier reopenings at Laborious Rocks elsewhere within the nation turned out.  

As an example, he stated that most of the largest spenders have been persevering with to remain in luxurious suites, which meant that the effective eating and high-end cocktail facilities merely may very well be accommodated that manner. 

Glebocki and her colleagues did walkthroughs of all the Ocean property with a objective that regardless of the place a visitor stood, a hand sanitizer station was inside the vary of imaginative and prescient. 

Allen’s Laborious Rock property introduced a “Safe + Sound” program that options greater than 100 staff concerned in day by day cleansing in addition to greater than 200 sanitizing stations and 750 indicators informing on line casino guests of methods to act throughout “the brand new regular.” 

Laborious Rock is also one in every of various casinos that require staff to finish a well being questionnaire earlier than starting every work day. 

Giannantonio, whose on line casino has accomplished $160 million in upgrades in his eight years as CEO, stated that security protocols at Resorts additionally grew to become one of many highest priorities of reopening.

Resorts spent greater than $1 million, he stated, on improves similar to “bipolar ionization” know-how that was put in into the on line casino’s HVAC methods to deactivate micro organism and allergens, and specifically, expelled breath droplets that might transmit COVID-19. 

Giannantonio stated he was challenged by Resorts proprietor Morris Bailey to implement “the best protocols within the nation. And on this pandemic, the protection efforts have develop into a key a part of Resorts’ advertising as a strategy to ease the minds of cautious regulars.

And whereas a resumption to as near “regular” as potential has been a objective, Giannantonio additionally stated that his on line casino has added a well-liked new digital roulette sport and scheduled three-hour “slots tournaments” on Friday nights, amongst its new wrinkles. 

Resorts On line casino Resort has added a well-liked new digital roulette sport due to the pandemic. Photograph courtesy of Resorts On line casino Resort

Ocean On line casino, Glebocki stated, has a number of benefits that helped the property be the one one in Atlantic Metropolis in September to report a rise in on-site on line casino revenues  up 27% in comparison with September 2019. 

An impartial property, there are not any distant higher-ups dictating coverage that may not utterly mesh with the distinctive challenges that Atlantic Metropolis on line casino properties face. 

One other is considerably ironic for Glebocki, who labored for the ill-fated Revel predecessor on the identical website as Ocean throughout its transient existence from 2012 to 2014. 

One of many criticisms then was the sheer dimension of the property. However now, further house for social distancing and the best ceilings within the metropolis are proving to be a consolation to pandemic-averse guests. 

Resort room bookings have been sturdy over the summer season, Glebocki stated, whereas both Glebocki and Ziereis stated that the clientele over the summer season was not fairly enterprise as regular. 

“We had a unique combine. Tright here have been core clients who may normally have a comped room, and so they didn’t flock again as a result of a number of the typical facilities weren’t being provided,” Ziereis stated. “We had more money rooms than earlier than.” 

Glebocki stated that most of the summer season’s resort patrons weren’t essentially gamblers in any respect. With air journey severely restricted, some guests who reside within the area opted as an alternative for Ocean’s wall-to-ceiling home windows with iconic views of the Atlantic Ocean as considerably of a “staycation.” 

Ocean Resort On line casino’s wall-to-ceiling home windows with iconic views of the Atlantic Ocean current the perfect dwelling away from dwelling. Photograph courtesy of Ocean Resort On line casino

Main on line casino executives, having survived a tumultuous summer season and fall, had hoped for a leisure of some state restrictions to make the winter manageable as effectively. 

Amongst these have been a rise in eating capability, maybe to 50%, in addition to resumption of scaled-down conventions and conferences. 

Such changes not solely would convey in additional income, but in addition extra jobs. Resorts alone has “400 to 500” employees out of labor, a state of affairs Giannantonio describes as “heartbreaking.” 

However an increase in COVID-positive circumstances throughout the state led the governor in November to position additional restrictions on companies. Amongst them have been the closing of indoor eating places in casinos from 10 p.m. to five a.m. — though the on line casino flooring can stay open for playing.

In the meantime, it’s solely pure for on line casino leaders already to begin fascinated with a greater 2021. 

“By subsequent summer season, hopefully there already is a vaccine, and we’ll all really feel loads higher than we did earlier than,” Giannantonio stated. 

“However this city has all the time been about evolution. And as loopy as this has all been, our casinos have confirmed as soon as once more that we’re adaptable.” 

This text initially appeared within the Winter 2020 difficulty of Jersey’s Greatest. Subscribe here for in-depth entry to every thing that makes the Backyard State nice.